Reviews

Job review from in Living Manor, NY 12758 on 11/09/23

Overall Rating:

4  out of 5
Our Overall Service
The work done spraying the foam was satisfactory even though I will need to buy cans of spray foam to seal a basement area that was to be done by the crew. The misunderstandings around the final costs, inability to complete the job as estimated.
Call Representative
Your office staff has been great.
Sales Process
Gene started out great, working with me to assure I understood the work to be done, how it would be done, and how the estimate came about. We spent a good deal of time reviewing the worksite, discussing what could be done, including looking at access points for work under a kitchen floor. Gene confirmed that it could be done asking me to remove pipes that would block access, stating the team could get in if done. Then I learned that the access was not going to work and then finally that the work couldn't be done fully because of other conditions which I assumed were known given the extent of Gene's investigation of the worksite. When I saw the charges for demo work, Gene and I discussed if I could do the work. Gene explained exactly what needed to be done, and I did that, only to learn that additional work was needed. You can read our email exchanges to understand what went south after that. Gene is very good at what he does, but we had a miss on this job that still has not been recognized. Mike from Dr. Energy was also very good with performing the audit site visits and helping to secure all of the state funding for the insulation work available, but I needed to ask twice to get the blower-door test information needed to help size my new heating system.
Our Installation Crew
I only saw the final product and never met the crew knowing I was not to be on site when the work was done. Except for the noted miss in the basement I need to fix, some turn personal property that no one said would be in the way, and a destroyed front lawn (don't know why my driveway was not used) I am pleased with the work.
The Cleanup Process
Everything was left as expected except for repairing my lawn.

What type of work did you have done:

Spray Foam

What made you choose our company:

Attentive sales process, professional demeanor, reasonable quote. I would recommend you even with what I've said here, through I would caution the prospective customer to be certain to understand everything involved with the project and costs. Would appreciate the chance to speak with management about how the experience could be improved for all. Thanks, Alan

our service area

We serve the following areas

Pennsylvania
  • Bushkill
  • Dingmans Ferry
  • Greeley
  • Greentown
  • Hawley
  • Lackawaxen
  • Matamoras
  • Milford
  • Millrift
  • Paupack
  • Rowland
  • Shohola
  • Tafton
  • Tamiment
New York
  • Barryville
  • Bethel
  • Callicoon
  • Callicoon Center
  • Cochecton
  • Eldred
  • Ferndale
  • Forestburgh
  • Fremont Center
  • Glen Spey
  • Hankins
  • Harris
  • Highland Lake
  • Hortonville
  • Jeffersonville
  • Kauneonga Lake
  • Kenoza Lake
  • Lake Huntington
  • Liberty
  • Livingston Manor
  • Long Eddy
  • Mongaup Valley
  • Monticello
  • Narrowsburg
  • North Branch
  • Obernburg
  • Parksville
  • Pond Eddy
  • Roscoe
  • Smallwood
  • Sparrow Bush
  • Swan Lake
  • White Lake
  • White Sulphur Springs
  • Youngsville
  • Yulan
Our Locations:

FOAMCO, Inc
2901 Route 17K
Bullville, NY 10915
1-845-531-4708
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